In order to make your stay as pleasant as possible, Marco Polo Resorts requests your co-operation in observing the following as an agreement between the guest and our resorts in which rooms are permitted to be used by the guest(s):
Check in time is at 2:00 pm; please present your identification documents (national identity card or passport) upon check-in. For the safety of our guests, visitors must present personal documentation for hotel record.
Check out time is at 12:00 noon; please inform the resort management if you wish to retain your room beyond this time. Extension will be given depending on the availability.
Children of all ages are welcome. Children of age 13 and above will be considered adults. Maximum two adults are allowed in one room. Extra mattresses will be provided on availability, if demanded by the guest. Safety of the children is the sole responsibility of the respected guests whom they accompany.
Bills must be settled upon check-out either by cash, credit/debit card or QR code, personal cheques are not accepted
In case you lose/forget personal belongings while staying at our resort, if recovered, the item will be recorded as ‘found’. Our management keeps detailed records of all ‘found’ items, and will make its best efforts to contact the guest if an item is left in the resort’s guest room after the guest has checked-out. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within fifteen 15 days, will be donated or discarded.Park at your own risk any damage and theft cannot be compensated.
No pets are allowed in the resort premises.
Resort management reserves the right to compel a guest to leave if he/she is causing a disturbance, annoying other guests or resort staff or is behaving in an unacceptable manner and if need be, resort management may seek assistance from police authorities.The Privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website and looking at our property/services, we want you to trust that the information that you provide to us is being properly managed and protected. We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information. Our Resort has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the resort or may remove a person who; while on the premises of the resort acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodation or services provided. The Resort’s management reserves the right to add to, or alter or amend any of the above terms, conditions and rules as and when required.